Reservations

Reservations are strongly recommended, to ensure desired rental items and quantities are available. To guarantee the availability of your equipment a reservation deposit is required. Deletions and/or reductions may be made until three business days prior to scheduled delivery or pick-up date. Additional items may be added to an order up to the time of customer pick-up or until our delivery vehicle has been loaded. Such requests are not guaranteed and are based on current availability. Order cancellations can be made (14) days prior to the event with a full refund to avoid forfeiting deposit amount

Tent Rentals

Tent rentals require a 50% deposit at the time of reservation. Refund of deposit will be granted if the event is canceled at least 30 days prior to scheduled date to event.

Delivery

Delivery of equipment is available for an additional charge. Rates are based on delivery to the door, dock, or garage at ground level during normal business hours. There will be additional charges for unusual circumstances such as stairs, elevators and long distance carries. Deliveries are made between 8:00am - 5:00 pm. If you require delivery and/or pick-up outside of normal hours or at a specific time within those hours, additional charges will be applied. Arrangements for set-up and takedown services are also available for a fee, but must be made ahead of time. All items are to be returned to their original drop-off location following event.

Shortages

Shortages should be noted at time of delivery and/or pick-up. If items are missing and are not reported at this time, they will be considered received and charged according to the original agreement. Charges apply to all items not returned or items returned damaged or dirty. It is the responsibility of the renter to pay for any damages incurred to any items. This includes broken and/or missing items as well as burns, wax or other damage to linens.

Cleaning

All items are to be returned clean and packed in the original container provided. Dishware, glassware and other foodservice items must be rinsed and free of food. Linens need to be shaken out and dry before they are placed in the bags provided. (To prevent mold and mildew, NEVER place linen items in plastic bags or sealed containers.) Special cleaning charges may apply to these items. Please DO NOT wash silver plated equipment.

Pricing

Pricing is based on a one-day rental. Equipment is usually delivered the day before the event and picked up the day after the event. Weekends are considered a one-day rental with delivery on Friday and pick-up on Monday. All rental charges are for time out, even if the item is not used. If you would like to rent items for an extended period of time, please call our office for special long term pricing.

All prices and availability of rental items are subject to change without notice.

All balances must be PAID in FULL at time of delivery unless other arrangements have been made. Note: delivery crews do not carry cash or change.

(Revised Dec. 2003)